BASIC VOIP FEATURES
• Auto Attendants
• Call Analytics
• Call Logs
• Call Recording
• Call Reporting
• Conference Bridge (10-party)
• Conferencing (3-way)
• Custom Greetings
• Custom Messages
• Custom Hold Music
• Custom Schedules
• Barge
• Desktop Integration
• Dial by Extension
• Dial by Name
• Dial-by-Name Directory
• Direct Inward Dialing
• Direct Outward Dialing
• Directory on Phone
• Eavesdrop
• Extension Dialing
• Fax to Email
• Call Recording
• Inbound Call Filters
• Individual Call Logs
• Intercom
• Last Number Redial
• Line Failover
• LDAP Integration
• Local and LD Dial-Tone
• Message Waiting Indicator
• Presence Monitoring
• Ring Groups (Call Hunt)
• Speed Dial
• Unlimited Auto Attendants
• Unlimited Extensions
• Virtual Fax
• Visual Dial Plan Editor
• Voicemail
• Voicemail to Email
• Web-Based Admin Portal
• Web-Based User Portal
• Whisper
CALL MANAGEMENT FEATURES
• Auto-Divert
• Auto-Reject
• Call Forwarding
• Call History
• Call Hold
• Call Park/Pickup
• Call Queues (Automatic Distribution)
• Call Routing
• Call Transfers
• Call Waiting
• Caller ID
• Do Not Disturb
• Find me/Follow Me
• Missed Call Indicator
• Multiple Calls per Line
CALL CENTER
• Advanced Ring Strategies
• Agent Login/Log out
• Custom Queue Hold Message
• Custom Queue Hold Music
• Escape from Call Queue
• Multiple Queues
• Pre-Call Announcement
• Queue Call Barge
• Queue Call Eavesdropping
• Queue Call Recording
• Queue Call Whisper
• Report Caller Hold Time
• Unlimited Call Queues
• Wait Time Announcement
PHONE SERVICE
• Cloud PBX
• International Calling*
• Desktop Integration**
• Mobility Softphone*
• Multi-Site Compatible
• Toll-Free and Local Numbers*
• Unlimited Domestic Usage
Making your IT work for you
VOIP Full Feature List
* Denotes extra charge for service.
** Desktop software provides increased integration of communication features into the desktop computing environment. When a user installs desktop software on their PC, phone numbers in Outlook or a web browser are clickable and initiate calls from their phone to the number clicked.
Firefly Communications llc | Wellington, CO 80549 | 970-658-8159
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