Firefly Communications - Make your IT work for you

BASIC VOIP FEATURES

 

• Auto Attendants

• Call Analytics

• Call Logs

• Call Recording

• Call Reporting

• Conference Bridge (10-party)

• Conferencing (3-way)

• Custom Greetings

• Custom Messages

• Custom Hold Music

• Custom Schedules

• Barge

• Desktop Integration

• Dial by Extension

• Dial by Name

• Dial-by-Name Directory

• Direct Inward Dialing

• Direct Outward Dialing

• Directory on Phone

• Eavesdrop

• Extension Dialing

• Fax to Email

• Call Recording

• Inbound Call Filters

• Individual Call Logs

• Intercom

• Last Number Redial

• Line Failover

• LDAP Integration

• Local and LD Dial-Tone

• Message Waiting Indicator

• Presence Monitoring

• Ring Groups (Call Hunt)

• Speed Dial

• Unlimited Auto Attendants

• Unlimited Extensions

• Virtual Fax

• Visual Dial Plan Editor

• Voicemail

• Voicemail to Email

• Web-Based Admin Portal

• Web-Based User Portal

• Whisper

 

CALL MANAGEMENT FEATURES

 

• Auto-Divert

• Auto-Reject

• Call Forwarding

• Call History

• Call Hold

• Call Park/Pickup

• Call Queues (Automatic Distribution)

• Call Routing

• Call Transfers

• Call Waiting

• Caller ID

• Do Not Disturb

• Find me/Follow Me

• Missed Call Indicator

• Multiple Calls per Line

CALL CENTER

 

• Advanced Ring Strategies

• Agent Login/Log out

• Custom Queue Hold Message

• Custom Queue Hold Music

• Escape from Call Queue

• Multiple Queues

• Pre-Call Announcement

• Queue Call Barge

• Queue Call Eavesdropping

• Queue Call Recording

• Queue Call Whisper

• Report Caller Hold Time

• Unlimited Call Queues

• Wait Time Announcement

 

PHONE SERVICE

 

• Cloud PBX

• International Calling*

• Desktop Integration**

• Mobility Softphone*

• Multi-Site Compatible

• Toll-Free and Local Numbers*

• Unlimited Domestic Usage

Making your IT work for you

VOIP Full Feature List

* Denotes extra charge for service.

** Desktop software provides increased integration of communication features into the desktop computing environment. When a user installs desktop software on their PC, phone numbers in Outlook or a web browser are clickable and initiate calls from their phone to the number clicked.

Firefly Communications llc | Wellington, CO 80549 | 970-658-8159

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